Q. How do I make purchases on this website? To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a login page where you will need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you could proceed to make your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
From here, you will need to select your shipping methods and click on the “next” button.
Next you'll need to choose your payment method then click on the “next” button.
Reconfirm your billing details and agree on the terms and condition.
Make payment via Bank Transfer or Credit Card transfer.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available? Xciteaudio.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via eGHL (Visa or Mastercard / Internet Banking). The most secure way of payment.
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 514178639476
Account Name : Stox Trading International Sdn Bhd
After you had made the payment, please send us the receipt to our email " firstname.lastname@example.org " or you can whatsapp the transaction receipt to our customer service at +60192696609.
Note: Your purchased products will not be shipped till we are able to confirm the payment.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made? Yes, only if the order is still on pending status.
- Please send an email to our customer service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped could not be cancelled.
Q. What is the product's transaction currency? All products transaction currency will be done in MYR / RM. Other currencies such as USD , SGD , AUD and GBP can be accepted. Kindly contact us for payments in other currencies.
Q. How long does the delivery usually takes? Delivery usually will takes about 1 to 3 working days for delivered within Malaysia and 2-6 working days for other countries.
Q. I still have doubts! Kindly send us an e-mail firstname.lastname@example.org and let us clear your doubts. You can always whatsapp us at +6019269609 for quicker response.