All of Xciteaudio.com and Caraudiomalaysia.com products comes with " 1 year warranty " for your peace of mind. Depending on the brands, some will carry up to 3 year warranty from our local suppliers.
All sales are final unless items are found to be damaged or defective.
DOA (Dead on Arrival) items must be reported within 10 days from the received date. A replacement will be issued.
Items with manufacturers’ defects must be reported within the warranty period. We will repair or replace the product at our discretion and have it shipped back to you as soon as possible. In the event that the defective item cannot be repaired and replacement is not available, a full refund will be issued to your nominated Paypal, credit card or bank account.
No refund or replacement will be given until we have received the returned merchandise. Merchandise must be returned with all original contents, accompanied with invoice and return form.
Returned items with signs of physical damage, misuse, unauthorized repair or tampering, tested not faulty, will be refused and returned to sender at sender's cost. Speakers and subwoofers with burnt or blackened voice coils are deemed abused or misused and will not be covered by standard warranty.
Items intended as gifts or otherwise should be inspected for physical damage as such claims beyond the DOA period will be rejected.
The buyer is responsible for return postage costs. Returned items should be carefully packed and shipped via traceable means.
Items requiring installation can only be claimed if proof of professional certified installer is provided.
This warranty does not limit your entitlements to other consumer warranties as provided by the Malaysian Consumer Guarantee.