Return and Refund Policy

Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
1. All goods sold are non-refundable except:
  • Failed Delivery 
  • Wrong Delivery  

2. Only items that have been purchased directly from Xcite Audio Online Store can be
    eligible for a return.

3. Any Xcite Audio Online Store product purchased through other retailers is not eligible
    for this policy and must be in accordance to the respective retailers’ returns and refunds
    policy.
4. Goods are eligible for a return if the following are applied:
Incorrect: 
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged: 
The items is found to be damaged upon receipt. Items have been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. 
Returned items must meet the following requirements:
  • The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt). 
  • You have proof of purchase (order invoice number and receipt). 
  • The item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner. 
  • The item must be returned in the original box at least, suitable packaging to protect the 
  • Product from damage during return delivery.
  1. Change of order and cancellation of order will not be permitted once payment has been confirmed. 
  2. Any cancellations due to a change of mind will not be accepted. 
  3. We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.
REFUND POLICY
Your refund amount will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the refund amount will be initiated. The method of refund will be processed depending on your original payment method:
  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days. 
  • Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regard to the duration of the credit refunds. 
  • E-wallet & Buy Now Pay Later, refund will be credited to your original payment issue with regard to the duration of the providers.